A fucking 1 .
My daughters I-phone wouldn't switch on/off via the button top corner .
We bought it from 3 , took it in Apple store today see if it could easily be fixed , and they gave her a brand new phone instead .
Pleasant change I thought - nice one Apple ...

Best customer service going, whenever I've rang them it's been a friendly yank on the other end, makes a change from trying to understand some feckin Indian who can hardly speak a word of the Queens.

yeah , funily enough lad who served us was American , couldn't be more helpful , makes such a refreshing change ...

yeah don't imagine it's a big deal to them considering their worth - but to us it's massive ..

Thats what matters, customer service others should take a leaf, I saw the resigned boss in the paper other day, looks frail......
Nice one Ste glad all sorted

Never had any issues with Apple. They always seem to go out of the way if you have an issue.

Same here..but 02 gave me a brand new one..apple and 02 I've never had a problem with!

Not quite so helpful when they quote you £600 for a new screen on a MacBook which I managed to get done for £150.

customer service is second to none, macbook was 2 weeks out of guarantee but they gave me a new battery and the fella updated the software 'as if you just bought it new today' were his words! All free of charge